GOVERNMENT COMMUNICATION AND PUBLIC TRUST: THE ROLE OF TRANSPARENCY IN LOCAL GOVERNANCE IN INDONESIA
Keywords:
Government Communication, Transparency, Public Trust, Governance, Citizen EngagementAbstract
Government communication plays a crucial role in promoting transparency and strengthening public trust in governance. Effective communication between government institutions and citizens enables the dissemination of public information, enhances policy understanding, and encourages citizen participation in governance processes. This study aims to explore the role of government communication in strengthening transparency and building public trust in governance in Indonesia. The research employed a qualitative approach using semi-structured interviews and document analysis to understand citizens’ perceptions of government communication practices. The findings indicate that government communication significantly contributes to improving public perceptions of transparency and institutional credibility. However, the study also reveals that the effectiveness of government communication depends on the clarity, accessibility, and interactivity of the information delivered to the public. Transparent and participatory communication practices can reduce information asymmetry and strengthen citizens’ trust in government institutions. The results suggest that governments should adopt communication strategies that emphasize openness, clarity, and citizen engagement to improve governance quality and public trust. This study contributes to the literature on communication and governance by highlighting the importance of government communication in promoting transparency and strengthening trust in public institutions.
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