Public Service Accountability and Transparency in Local Government Administration in Makassar City
Keywords:
Digital Governance, Public Service Innovation, E-Government, Local Government Administration, Public AdministrationAbstract
Digital transformation has become an important strategy for improving the quality and efficiency of public services in modern public administration. Local governments increasingly adopt digital technologies to simplify administrative processes, improve service accessibility, and strengthen transparency in governance. This study aims to examine the implementation of digital public service innovation in local government administration in Banyumas Regency. The research employs a qualitative approach with a case study design to explore how digital governance initiatives influence public service delivery at the local government level. Data were collected through semi-structured interviews with government officials, public service administrators, and citizens who utilize digital public service platforms. In addition, document analysis and observations of digital service systems were conducted to understand how digital governance initiatives operate in practice. The findings indicate that digital public service innovation in Banyumas Regency has improved administrative efficiency, increased citizen accessibility to public services, and strengthened communication between government institutions and the community. Digital platforms allow citizens to access government services more easily and enable government agencies to manage administrative processes more efficiently. However, several challenges remain, including differences in digital literacy among citizens, limited internet infrastructure in certain areas, and the need for continuous improvement of institutional capacity in managing digital service systems. The study highlights the importance of strengthening digital infrastructure, improving technological capacity within government institutions, and promoting digital literacy among citizens to ensure the sustainability of digital governance initiatives. Overall, the implementation of digital public service innovation in Banyumas Regency demonstrates the potential of digital governance to enhance the performance of local government administration and improve the quality of public service delivery.
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