Digital Government Innovation and Public Service Transformation: Insights from E-Government Implementation in Sumedang Regency, Indonesia

Abstract

The development of digital technologies has significantly transformed the way governments deliver public services and interact with citizens. Digital government initiatives have become an important strategy for improving the efficiency, transparency, and accessibility of public administration. In Indonesia, local governments are increasingly adopting digital platforms to modernize administrative processes and improve the quality of public service delivery. This study aims to examine the implementation of digital government innovation and its role in transforming public services in Sumedang Regency, Indonesia. The study uses a case study approach to explore how digital public service systems are implemented at the local government level and how stakeholders perceive their impact on administrative practices. Data were collected through semi-structured interviews with government officials and community members, supported by document analysis of local government policies and digital service platforms. The findings show that digital government initiatives have improved the accessibility, efficiency, and transparency of public services in Sumedang Regency. Digital platforms enable citizens to access administrative services more conveniently, streamline bureaucratic procedures, and enhance communication between government institutions and the public. However, several challenges remain, including disparities in digital literacy among citizens, limitations in technological infrastructure, and the need for organizational adaptation within government institutions. The study highlights the importance of strengthening digital infrastructure, improving public sector capacity, and promoting citizen engagement to ensure the successful implementation of digital government initiatives at the regional level